Before you book
Cancellation and Rescheduled Appointments
At Dermabar™, we understand life’s unexpected twists and turns. That’s why our 24-hour cancellation and deferral policy ensures flexibility for our clients. Need to reschedule? Just give us a heads-up 24 hours in advance, and we’ll gladly defer your deposit for a future visit. While refunds aren’t available for cancellations or premature bookings, rest assured, we’re here to cater to your needs during regular business hours. Reach out to us via email, text, direct messages on social media, or phone calls. Remember, prior to booking, refunds on services and/or products aren’t offered. Your satisfaction remains our top priority!
Every appointment scheduled at Derma Bar Inc. requires a deposit. No deposit, no appointment. Your deposit is held, to secure your reservation. The deposit is 50% of the service, HST included. Deposits can be sent via e-transfer to our business email: info@dermabar.ca or credit card via phone. If credit card is taken via phone, proof of ID will be required.
Arriving Late
Here at Derma Bar Inc., we arrange our appointments to make sure we have an adequate amount of time for proper sanitation and sterilization protocols, setting up and a 10-minute grace period for clients. We ask for you to arrive 10 minutes early to your appointment or consultation to allow you to complete your consent forms.
If a client is more than 10 minutes late, we will always try our best to accommodate. However, it is not guaranteed we will be able to accommodate.
No Shows
No shows are not tolerated at Derma Bar Inc. Failing to show up for your appointment will result in losing your deposit. If you would like to proceed with a secondary booking, the full totality is required. If your second appointment is missed, the full payment will be non-refundable.